Legal

Terms and Conditions

Effective Date: April 18, 2026·Last Updated: April 18, 2026·Company: Nuurex Solutions (QRBold)

Summary

  • Subscriptions are monthly or annual and auto-renew unless recurring payment is cancelled.
  • Plan upgrades/downgrades allowed at any time; remaining balance adjusted pro-rata.
  • Refunds handled on a case-to-case basis.
  • If you stop mid-term, we refund fees for the remaining unused period.
  • After plan expiry, data is retained for up to 1 year, then permanently deleted.
  • To cancel, notify us at support@qrbold.com or via the dashboard at least 15 days before term end.
  • We may modify these Terms at any time with advance notice.

1. Background & Scope

1.1 Terms of Service

This Agreement is entered into between Nuurex Solutions, a business registered in Jharkhand, India, operating the platform QRBold ("the Company"), and the subscriber identified during the subscription process ("Customer"). By clicking "I Agree", placing an order, or using QRBold's services, the Customer agrees to be legally bound by all terms and conditions herein.

1.2 Scope of Service

The QRBold platform includes:

  • QR Code Generator, Saved QR Codes, Analytics, Advanced Settings, QR Code Generation API, and QR Code Management API.
  • Data collection and content delivery infrastructure.
  • Customer support via support@qrbold.com and other channels on qrbold.com.

1.3 Free Trial Account

If you register for a free trial, QRBold will make the Service available on a limited basis at no charge until the start of your paid subscription or expiry of the trial — whichever comes first. During the free trial: (i) the Service is provided "as is" without warranty, (ii) QRBold may suspend or terminate at any time without notice, and (iii) QRBold will not be liable for any damages related to your trial use.

1.4 Lawful Use of Services

The Customer agrees to use QRBold's services only in an authorised manner consistent with the selected plan and applicable law. Any use found to violate this Agreement or applicable law may result in immediate termination by QRBold.

1.5 Default Governing Terms

Unless expressly superseded by a separately executed written agreement, these Terms exclusively govern all access to and use of the QRBold platform. Continued use of the platform constitutes irrevocable acceptance of these Terms. No verbal statement, email correspondence, proposal, or draft agreement shall have legal effect unless incorporated into a written contract signed by both parties.

2. QRBold's Responsibilities

2.1 Agreements

In the performance of Services, QRBold agrees to:

  • Perform Services to the best of its ability with reasonable care, diligence, and skill.
  • Liaise with the Customer's designated coordinator on matters related to the Services.
  • Notify the Customer wherever practicable if expenses beyond agreed charges may be incurred.
  • Invoice the Customer according to the terms of this Agreement and the applicable subscription plan.
  • Follow the Customer's reasonable instructions for data disposition upon termination.

2.2 Reasonable Attempts to Correct Errors

QRBold warrants that it will, at its own expense, make commercially reasonable attempts to correct any errors for which it is directly and solely responsible. To obtain a correction or credit, the Customer must notify QRBold in writing within fifteen (15) days of receipt of the Services believed to contain the errors.

3. Customer Responsibilities

3.1 Customer Agrees To

  • Provide all necessary data, forms, and materials to QRBold in a timely manner.
  • Ensure the accuracy, legibility, and completeness of all data supplied.
  • Identify a coordinator authorised to make decisions on behalf of the Customer.
  • Comply with QRBold's security and operating procedures.
  • Control and be responsible for use of account credentials, user IDs, and passwords.

3.2 Customer Representations and Warranties

The Customer represents and warrants that: (a) all information provided to establish an account is accurate; (b) the Customer has complied with all applicable privacy laws; (c) the Customer is legally capable of entering into this contract and, if acting for a business entity, is duly authorised; and (d) the Customer is not a direct competitor of QRBold.

4. Term, Termination & Suspension

4.1 Initial Term

The subscription term begins on the effective date of the Customer's subscription and expires at the end of the selected period (monthly or annual).

4.2 Termination by Customer

The Customer may terminate without liability if QRBold: (a) fails to provide Services and does not cure within ten (10) business days of written notice; or (b) materially violates this Agreement and fails to cure within thirty (30) days of written notice.

4.3 Termination by QRBold

QRBold may terminate without liability: (a) on seven (7) business days' notice for overdue payment; (b) if the Customer materially violates this Agreement and fails to cure within ten (10) days; or (c) immediately if the Customer becomes insolvent or bankrupt under applicable Indian law.

4.4 Following Termination

All fees owed to QRBold remain payable. The Customer's data will be irrevocably deleted within thirty (30) days of termination. It is the Customer's responsibility to export all data before termination.

4.5 Suspension of Service

QRBold may suspend the Service if: (a) it reasonably believes the Service is being used in violation of this Agreement or applicable law; or (b) the Customer fails to pay invoiced amounts within thirty (30) days of the due date. QRBold will provide advance written notice of suspension where practicable.

4.6 Suspension Duration & Data Retention

A suspended account will be maintained for a maximum of one (1) year, after which the account and all Customer data will be permanently deleted. QRBold may extend the suspension period upon written request at its discretion.

4.7 Renewal of Term

Paid subscriptions auto-renew if the recurring payment option is enabled. If cancelled, the subscription will not renew. QRBold stores payment information securely via Razorpay.

5. Fees, Billing & Taxes

5.1 Fees

Fees set at account creation are effective for the Initial Term. QRBold may revise fees upon thirty (30) days' written notice. The Customer may terminate by providing written notice within thirty (30) days of a fee revision notice if they do not agree.

5.2 Billing & Payment Arrangements

QRBold bills Customers on a monthly or annual basis. All refund requests are handled on a case-to-case basis. Invoices are deemed final unless disputed within thirty (30) days of issue. Customers must keep billing information current in their account dashboard.

5.3 Payment via Razorpay

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. By subscribing, you authorise QRBold to charge your payment method for all applicable fees and consent to the disclosure of your payment information to Razorpay for processing purposes. QRBold may allow alternative payment modes on special request.

5.4 Taxes

All fees are exclusive of GST, VAT, withholding taxes, duties, levies, or other applicable governmental charges. The Customer is solely responsible for all such taxes, excluding taxes on QRBold's net income. If withholding is required by law, the Customer will gross up payments so QRBold receives the full contracted amount.

5.5 Automated Payments & Failed Transactions

The Customer is solely responsible for ensuring the validity and funding of their payment method. If payment fails, the subscription lapses from the renewal date and access may be suspended or terminated without further notice. QRBold does not provide refunds or compensation for service disruption caused by the Customer's failed or delayed payment.

5.6 Enterprise Tier

Unless enrolled in an Enterprise plan or otherwise agreed in writing, subscription management is provided solely through the automated system. Enterprise customers receive personalised support as specified in their individual agreement.

5.7 Good Faith & Industry Standards

QRBold operates in good faith in accordance with prevailing industry standards. All billing and service processes are designed to be fair and transparent.

6. Applicable Laws & Risk Allocation

6.1 Applicable Laws

Except as expressly stated in these Terms, QRBold makes no representations that your use of the Services is appropriate in your jurisdiction. The Customer is responsible for compliance with all local and applicable laws in connection with use of the Services.

6.2 Reasonable Allocation of Risks

The Customer acknowledges that the limitations of liability and warranty disclaimers in these Terms are commercially reasonable and mutually agreed upon. Both parties have relied on these limitations in determining whether to enter into this Agreement.

7. Limited Warranty & Liability

QRBold provides its services "as is." The Customer expressly agrees that use of QRBold's services is at the Customer's sole risk. QRBold and its officers, employees, agents, and licensors expressly disclaim all warranties of any kind — whether express or implied — including warranties of merchantability, fitness for a particular purpose, and non-infringement.

QRBold shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages — including loss of profits, business interruption, or loss of data — arising from the use or inability to use the Services. The Customer's sole remedy is limited to credits under the applicable subscription plan. The Customer is fully responsible for all content and data passing through the QRBold platform.

7.1 Third-Party Platforms

QRBold leverages the following third-party platforms to deliver its services. These platforms function independently and are not part of Nuurex Solutions. QRBold is not liable for any damage, data loss, or service disruption arising from Customer interaction with these platforms:

  • Vercel: Frontend hosting and deployment
  • Railway: Backend infrastructure and server management
  • Neon: Managed PostgreSQL database services
  • Resend: Transactional email delivery
  • Google (SSO): Single Sign-On authentication
  • Zoho Mail: Business email communications
  • Razorpay: Payment processing and subscription management

QRBold reserves the right to add, remove, or substitute any third-party platform at any time to optimise business operations.

7.2 Third-Party Interactions

QRBold's Services may contain links to third-party websites, applications, or resources. Access to any such content is entirely at the Customer's risk. QRBold has no responsibility or liability for the availability, accuracy, content, products, or services available from such third-party sources.

8. Intellectual Property

8.1 Ownership

All intellectual property rights owned by either party as at the effective date of this Agreement shall continue to be owned by that party. Except as expressly provided herein, neither party acquires any rights in the other's intellectual property. QRBold owns all rights in any materials created for the provision of the Services.

8.2 Trademarks

The name QRBold, associated logos, artwork, and product names are trademarks of Nuurex Solutions. Unauthorised use without prior written consent from QRBold is strictly prohibited.

8.3 Right to Use Customer Logo

The Customer grants QRBold the right to feature their organisation's name and/or logo in QRBold's customer list, on qrbold.com, and in promotional materials. The Customer may revoke this consent at any time by contacting support@qrbold.com.

8.4 Licence of Customer IP

The Customer grants QRBold a licence for the duration of the Term to utilise any intellectual property rights owned or licenced by the Customer that are strictly necessary for the delivery of the Services.

8.5 No Assurance of Compatibility

QRBold makes no warranty or assurance that the Customer's equipment and software will be compatible with QRBold's platform, software, or systems.

9. Indemnification

9.1 Customer's Obligation

The Customer agrees to defend, indemnify, and hold harmless Nuurex Solutions, its affiliates, officers, directors, employees, contractors, and assigns from and against any claims, liabilities, damages, losses, costs, or fees (including reasonable legal fees) arising out of: (a) the Customer's violation of these Terms; (b) unauthorised or unlawful use of the Services; or (c) use of any third-party content accessed through the QRBold platform.

9.2 Protection of Customer from Third-Party Claims

QRBold will, at its expense, defend the Customer from any third-party claim alleging that the Services, when used as intended, infringe or misappropriate that third party's intellectual property rights. If the Services become subject to such a claim, QRBold will either procure the right to continue use or modify the Services to be non-infringing with equivalent functionality.

9.3 Protection of QRBold from Third-Party Claims

At its expense, the Customer will defend QRBold from any third-party claim alleging that Customer Content, when processed under this Agreement, violates or infringes the intellectual property, privacy, or other rights of a third party.

9.4 Tendering Claims

A party seeking indemnification must promptly notify the other party in writing. Neither party shall enter into any settlement that diminishes the other party's rights or includes an admission of liability without prior written consent.

10. Limitations on Liability

10.1 Aggregate Liability

(a) To the maximum extent permitted by applicable law, the total aggregate liability of each party shall be limited to actual and proven direct damages, up to the aggregate amounts paid or payable by the Customer during the twelve (12) months immediately preceding the incident.

(b) In no event will either party be liable for any special, consequential, incidental, indirect, or punitive damages, or for lost profits or revenue, even if advised of the possibility of such damages.

10.2 Exceptions

Section 10.1 shall not apply to: (i) amounts incurred by a party acting as Indemnitor under Section 9; (ii) the Customer's obligation to pay all fees due; or (iii) actual and proven damages arising from intentional misconduct, fraud, or gross negligence.

11. Mutual Confidentiality Obligations

11.1 Confidential Information

Each party agrees that all code, inventions, know-how, business, technical, and financial information obtained from the other party constitutes confidential property of the disclosing party. Service performance information, pricing terms, and documentation are deemed Confidential Information of QRBold. Customer Content is deemed the Customer's Confidential Information.

11.2 Standard of Care

QRBold will not use Customer Confidential Information except in connection with the performance of the Services. QRBold shall implement industry-standard security procedures — including appropriate firewalls, encryption, and access controls. Confidential Information will only be disclosed to employees, agents, and subcontractors who need access to deliver the Services.

Notwithstanding the foregoing, QRBold is permitted to: (i) monitor Customer's use of the Services; (ii) report conduct reasonably believed to violate applicable law to appropriate authorities; (iii) disclose information required by law or formal government request; and (iv) disclose that it provides Services to the Customer in promotional materials.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts in Jharkhand, India.

13. Dispute Resolution & Arbitration

13.1 Initial Dispute Resolution

In the event of any dispute, the parties shall first attempt to resolve the matter through good-faith negotiation for thirty (30) days from written notice before resorting to arbitration.

13.2 Disputes Not Subject to Arbitration

Either party may seek injunctive or equitable relief from a court of competent jurisdiction in Jharkhand, India, for matters involving intellectual property infringement, misuse of Confidential Information, or other urgent matters.

13.3 Arbitration Agreement

Unresolved disputes shall be finally settled by binding arbitration under the Arbitration and Conciliation Act, 1996 (India), as amended.

  • A sole arbitrator shall be mutually agreed upon or appointed per applicable rules.
  • Seat and venue of arbitration: Jharkhand, India.
  • Language of arbitration: English.
  • The arbitral award shall be final, binding, and enforceable in any court of competent jurisdiction.

13.4 Class Action Waiver

The Customer agrees that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action. The Customer waives any right to participate in a class action against QRBold.

14. General Provisions

14.1 Notices

All notices shall be in writing. Notices to QRBold: support@qrbold.com. Notices to the Customer: the email address provided during account registration. Notices are deemed delivered upon receipt.

14.2 Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver

The failure of either party to enforce any provision shall not constitute a waiver of that party's right to enforce the same or any other provision in the future.

14.4 Assignment

The Customer may not assign or transfer any rights or obligations under this Agreement without QRBold's prior written consent. QRBold may assign this Agreement to a successor entity in the event of a merger, acquisition, or sale of substantially all assets.

14.5 Modifications

QRBold may modify these Terms at any time. The Customer will be notified of material changes at least fifteen (15) days in advance via email or platform notice. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

14.6 Force Majeure

Neither party shall be liable for any failure or delay in performance caused by circumstances beyond their reasonable control, including acts of God, natural disasters, government actions, war, terrorism, pandemics, internet outages, or failures of third-party service providers.

14.7 Relationship of Parties

This Agreement does not create any partnership, joint venture, agency, franchise, or employment relationship between QRBold and the Customer. Neither party has the authority to bind the other in any respect.

14.8 Entire Agreement

This Agreement, together with any applicable subscription order form and any separately executed enterprise agreement, constitutes the entire agreement between the parties and supersedes all prior or contemporaneous agreements — whether written or oral.

Get in Touch

For any questions, support requests, or legal correspondence:

Websiteqrbold.com
CompanyNuurex Solutions, Jharkhand, India

© 2026 Nuurex Solutions. All rights reserved. QRBold is a product of Nuurex Solutions.